Troubleshooting Guide
ENVO Battery Sleep Mode Function
ENVO Batteries are equipped with a sleep mode function that gets triggered after 8 hours of no activity. After having ridden the bike they will go into power saver mode after 7-8 hrs. You will need to reset the batteries after this period by removing ...0x30 Communication Error code on 750C
Communication main cable disconnection issue. The pin of the cable might be twisted or damaged. Please open the connection and check the pins of the cable.0x25 Torque signal error (related to brake/throttle/PAS) on 750C
This error usually happens when brake/throttle applied and then turning on the bike. Keep the brake/throttle/pas in ideal condition don’t apply brake or throttle and let the system completely bootup.0x08 Hall error code on 750C
Check the condition of the motor to controller cable, check for any wear/tear.Error info 6 - motor /controller cable short circuit
When wires are looped in the same place or zip tie is tighten too much, then in overload condition the wires may get heated and might get damage. This can be observer from controller side. Please check the cable and let us know.Error info 5 - speed sensor abnormality
If you are facing the error 5 on your LCD3 Display please check for motor cables which might be damaged.Error info 4 - torque sensor abnormality
If you are facing the error 4 on your LCD3 Display please follow the following troubleshooting advice and hopefully it will resolve the issue. - Check PAS sensor on the crankshaft, as you rotate the pedals the LED should blink. - See the alignment of ...Error info 2 - motor hall sensor abnormality
If you are facing the error 2 on your LCD3 Display please check for motor cables from wheel axel which might be damaged. Check for any kind of stretch wires or damaged cables from motor to controller and replace the wire if you see any damage.I took out the battery while the D35 / ST bike was on, now when I tried to insert the battery back the bike doesn't power on.
The battery is safeguarding against the short circuit. All you need to do is turn the battery off and then on and the bike should work fine.I left the D35 / ST idle for more than 2 hours and now it is not powering up. What can I do?
The batteries in ENVO D35/ST are equipped with settings against discharge due to bike left idle for long time. The solution is simple, just take the battery out turn it off and then on and it should power up the bike.EbikeBC Installation Videos
Front hub motor installation Down Tube Battery Installation Rack Battery Installation Seat Post Battery Installation PAS Sensor Installation Controller Bag Handle Bar Display and Throttle Installation Cut off switch for hydraulic brake Wrapping up ...Can we use our own motor with the snow kit?
If the motor has the same dimensions and is compatible with our controller and batteries then it could theoretically work, but its not suggested as the motor may be under powered (and not give required performance), or it may be overpowered (damage ...Is it possible to use a non electric snowbike kit with a mid-drive ebike?
It's gonna be tough to match a 125mm wide track with an existing mid-drive due to little chain off-set. For regular bicycle conversion we have the option to replace the crank axle to longer one, but for mid drive motor it's not generally doable ...Every time I restart the ebike the display clock needs re-set
ENVO D35/ST 750C DISPLAY CLOCK RESET GUIDE. In order to keep the clock working for a longer period of time after switching off the system, the display internal battery needs some time to get charge when the system is ON. This can normally happen if ...Throttle or display malfunction after installing mirror or accessories on the handlebar
A- Mirror or accessories is rubbing Throttle moving part causing the issue Displace them and create a reasonable clearance with throttle No physical contact between installed items yet the throttle or controller has issues or not working Throttle ...Display question, if I set 0 as the assist level and turn off the display is it normal that when I turn it back on it defaults to 1?
This is a standard setting you change on you r display to land on a certain level whenever you start up or keep the last one used. Please refer to the display manual of your system.Can I leave the battery on the bike all the time? Is turning it off after a ride necessary?
Leaving the battery on the bike at all times is a netter of battery security. If you park the ebike in an area with risk of being stolen, take the battery with you. If you leave the battery switched on, it drains with a very little current, so it is ...Battery connector cleaning, easy to do on the controller any suggestions on the battery, the contacts are hard to get at and what product is best for this cleaning?
It is very important to keep battery conductors clean, specially when ebike is used in a dust or dirt. Particles between battery and battery bracket conductors may cause loose connectivity, sparking resulted in melting plastic parts. How to clean? 1- ...What is electric bike ideal tire pressure to optimize battery performance.
It's tough to give a generalized answer to this question. It varies bike to bike, for different tires, rider's weight, application and terrain. If you inflate the tire to close to its max allowable, you will get the better battery range; however for ...Can ENVO motor/controller handle 48 volts battery?
Firstly note that higher Voltage will only increase max speed, which will be out of street legal criteria and does not affect torque or traction. Controller is not capable of 48V but if you replace the controller with a 48V motor should be fine as ...What type of cassette core do rear hub motors come with?
Here are different types of cassette. Our motor hubs have Hyper-glide cassette core which is the most flexible and common. The hub motor cassette core is for standard 7/8/9/10/11 speed cassette 34.9mm longIs the ENVO D35 2020 a 350W or 500W motor ?
The Motor in fact is a 500W, As you can see in the LCD when you put pressure and load on the motor the number that shows on the right hand side of the display can go up to ~650W electrically Max. That means your system can easily take up to 500W ...Can I charge my ebike battery by a Portable Power Station 518Wh Outdoor Mobile Lithium Battery Pack with 110V/500W AC Outlet?
Doable for partial charge but cannot complete it; Here is an example of how to calculations based on your parameters: your charger normally needs about 200W input supply at 110V AC, this supply says 500W which is OK, however the total capacity of ...Which one is a better option for electric bike old batteries; Replacement or Rebuild?
Li-Ion battery rebuilt makes scene for the e-bikes which have proprietary battery and the replacement cannot be found. Due to uncertainties and labor-intensive process of a rebuild, it is recommended to get a new replacement battery if retrofitting ...Disk Brake Pad Replacement Types
Electric Bike Model Brake Pad Type ENVO 2019 model AVID ELIXIR type ENVO 2020 model Tektro E10.11 or A10.11 or equivalent ENVO ultra light 16inch foldable ebike AVID ELIXIR typeHow do I turn on the head-light?
For ENVO electric bikes and conversion kits , you need to hold UP or + button on handle bar for 2 seconds to turn the lights on and off.How costly is the replacement of Li-Ion batteries?
Here is an estimated cost of brand new battery packs or refurbishing the battery with new LG, SAMSUNG or Panasonic cells and BMS: Voltage & Capacity cells BMS Estimated Price in C$ 48V 17.5Ah 18650 LG or Panasonic 30A rated 895.00 48V 13Ah 18650 LG ...How can you repair my existing dead battery ebike?
We will have various solutions for older ebikes battery replacement; either by installation of cased battery packs or refurbishing the existing battery case. You need to send us the existing battery and charger so that we test and refurbish with a ...How costly is the repair of a broken old electric bike?
Repairs will be charged on an hourly rate of 75C$. We will let you know the rough estimate in advance. We will also keep open communication throughout the entire process to ensure the services and replacements kept in budgeI have an ebike with broken motor or controller; can you help me replace one only?
Basically all generic BLDC motor controllers should match one another; however there is no protocol for wiring and connections. One should figure out the wiring pin by pin if a wiring diagram is not available. There is always a way to put the broken ...Are the hub motor kits compatible with disc brakes?
Yes. All hub motor kits have disk brake standard 6 bolt pattern mounting flange.Is there a scheduled maintenance on hub motors?
No, Motors are considered maintenance free unless something happens.How do I check which battery fits on my bike’s frame?
First of all check the mounting place alternatives on your bike. The lower center of gravity is a big advantage. To check if a certain battery fits in the frame check this link for various batteries dimensionsWhat is the difference between 350W vs 500W?
350W provides 60Nm and 500W peak power enough toques and power for your 10% uphill climbing in pedal assist mode for an 80Kg rider. Don’t expect an ebike climbing up hills fast without pedaling. 500W provides 80Nm enough to climb 15% grade for 80kg ...How does the Hub motor versus mid drive work when not using the boost?
The geared hub motor has a clutch inside which engages the motor when motorized. The geared hub motor also has free wheels for when the motor is not providing a torque. The brushless geared hub motor does not have any drag when used as a normal bike; ...What would you suggest for the control system? LED or LCD?
LED shows the charge level, On-Off and Level of assist selection. LCD has lots of features and settings including: Speed, Distance, Time, ODO, Charge, level of assist, battery Voltage, real time power, ambient temperature, security password, cruise ...What brand of motor do you use in the Hub motor kit?
500W Hub motors are a customized version of MXUS XF15. 350W hub motors are an upgraded version of MXUS XF07. The motors and controllers have been redesigned and enhanced for North American standards and usage.What tire size does the rim coming with hub motor take?
The rim we use is an oval section black double walled alloy rim, stronger than regular rims using 2.6mm chrome spokes. The rim has pad brake tracks and the wheel supports both rim and disk brake. The tire can be 20in, 24in, 26in, 27.5in, ...Can I convert my front brakes to disc, mechanical or hydraulic?
Typically, yes. The hub should be Disk compatible but you will need to check to see if the front fork can support the disk brake calipers.Would the rear hub motor compliment with the R35 kit?
Yes. All batteries can technically be substituted for all motors as long as they are all the same voltage. The capacity needs to meet the motor power demand.Next page
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