Troubleshooting Guide
I have a rack mounted already. Would the R35 or R50 work?
Rack battery in R series can be mounted to your existing rack, however you need to drill some holes or make some support for that.Can I use the e-bike at freezing temperature like -30C?
Typically yes. The battery will warm up once it’s in use, however you will need to cover the battery to keep warm if it is left in -30C. The battery performance will drop down if the cells temperature reaches below 5 degrees Celsius.After 5 hours charge, the LCD display is still showing half battery. Is something wrong with battery or charger?
The display charge indicator has a lagging system so that it’ll stabilize in cases of voltage fluctuations. Switch the bike ON Ride for 10-15 sec, and the bars will show full. At no load condition ~42V is fully charged ~32V is fully discharged. You ...Do we have to install the brake cut-off sensors?
It’s not a mandatory by regulations to install brake cut-off sensors. The sensors are for emergency incidents in cases when you brake abruptly – they’ll cut off the motor’s power. With pedal assist systems, you may not be as quick to squeeze the ...How does EbikeBC geared motor perform when un-powered and using as regular bike?
Our geared motors have an internal clutch which is automatically released when motor is not in use. Therefore unlike Bionx, which has a slight cogging torque and noise, there is no drag or noise at all when freewheeling.Is the EbikeBC geared from motor kit -motor noisy?
Generally when ebike motors are in use, there will be a slight noise. Noise occurs when you’re switching controls, partially because of the gears and magnets are cogging against each other, which is inevitable. The gears are made of Nylon, and have ...Why should you go for a front hub motor?
95% of our customers choose front hub motor because it’s easy to install and maintain. They perform better on slippery roads, even on snow. Compared to a rear hub motor, you’ll save the headache of visiting a bike mechanic to place in spacers and ...Does your hub motor fit thru-axle forks?
A: The hub motors that we have only work with drop out frames but for thru-axle you can go with mid drive motors.Is it dangerous to have the motor on the front fork?
That depends on whether you’ve done your due diligence. Here are the reasons why hub motor fail, and why forks, regardless from steel or alloy, break: 1- Forcing the axle into the drop out and causing pre stress. 2- Inappropriate order or direction ...Is it necessary to modify the fork drop out?
Dropouts are usually 9 to 10mm considering the paint coat and filing 0.25mm or 0.5mm. Either sides is sometimes necessary and OK.Is it safe to install motor on alloy or steel front forks?
Typically, yes. Whether it’s made of alloy or steel, bike forks are designed for severe working conditions. They’re prepared for road shocks and hard braking. The amount of stress from motor axle torque is negligible compared to other loading ...What do parameters like Torque (Nm) mean for ebikes?
The amount in Watts shows the power (P) of motor. The power is important for riding faster both on flat or slope. There is a rated power definition for electric motor, which is the nominal power that the motor is designed to work to deliver ...Why stick to 350W – 500W once others offer 1000W, 3000W, or 6000W electric bike systems?
Besides by-law limitations for street legal maximum 500W power, there are many engineering and safety reasons behind sizing a motor power on a bicycle– no matter if this is a factory made bicycle or a retrofit conversion project. 3000W, 1500W, ...How do I decide between buying an electric bike or a conversion kit?
Buy the electric bike if: you have found the right fit with a reasonable price.. Get the conversion kit if: You already have a sound bicycle (might as well save some garage space) You want to save on the price of the bicycle as well as With the ...Is it hard to ride the bike when the battery is empty?
When the battery is dead you will have a regular bike only having 5 to 7 kg more cargo with you. There is no drag or friction by EbikeBC geared hub motor system.Can I use the ebike in the rain and snow?
The system is rain proof. It’s good for rain or snow, however we advise against water jetting. Most importantly, do not park in the rain or snow.Can I put my eBike on a car rack?
Yes. Our products typically add 6-7Kg (13-16 lbs) to the weight of a bike. You also have the option to remove the battery, eliminating 3-4kg of the weight, when putting your electric bike on a car rack.Will your e-bikes run without pedaling by use of throttle?
For most versions, yes. Please check products specification.Should I completely drain the battery before charging?
Not at all! Unlike traditional Nickel based batteries, Li-Ion battery has no historic effect on charge and topping up the battery after each use gives a better life condition.How long does it take to recharge the battery?
Approx 4-7 hours depending on the battery capacity using standard chargers. We may offer quick chargers which doubles the speed of charge.Does the electric bike recharge by pedaling?
No, it is not possible to recharge the ebike by pedalling yet. The reason is because regeneration demands heavy push to pedal, which is exhausting. Regeneration only makes sense when you use the kinetic energy of a bike in breaking or descending a ...What maintenance is required for electric bikes?
Usually there is no scheduled maintenance requirement for e-bikes other than simple physical protections and keeping batteries fully charged after each use.How costly is a replacement battery?
The Li-Ion battery is quite costly. The number of cells in a typical ebike battery is 40-50 units; almost 10 times more than a laptop or 50 times of an Iphone with similar quality and specs. Battery is almost half of the cost of a conversion kit or ...How long does the battery last before it needs to be replaced?
We offer Li-Ion battery packs which are well engineered and protected with BMS (Battery Management System) for longest possible life. The cells used in our battery packs are A-grade LG, Samsung or Panasonic branded cells which have strict quality ...How far can I go on a single battery charge?
The range depends on many factors such as weight, road conditions, bicycle, weather, level of assist, and amount of muscle power being used. In general our system: Maintain 30km average range Minimum compatible battery capacity is over 100km range ...What are the running costs of electric bikes?
Our motor/controller system is maintenance free. Batteries have approx. 80$/Year depreciation on average. Average power consumption is about 1KWh/100km, taking 1KWh 10cents then the power cost of 100km will be about 10 cents!Who uses electric bikes?
Electric assist bicycles (ebikes) are meant to enhance a range of performances on regular bikes without destroying the spirit of conventional human powered and clean riding. Ebikes are for those: Looking to travel quicker and further on their bike ...Battery to mounting bracket connector is melted;
Dust and dirt may cause loose connectivity in between surfaces of batter insert and mounting bracket prongs. System may work but any shake may cause sparking which causes blades getting hot and melting the plastic supports. Make sure you keep ...what do you recommend for Brompton ebike conversion kit from ebikebc?
Brompton folding bike has 16inch rim with 75mm fork spacing and 8mm drop out which is not considered bicycle industry standard. We can offer a 350W direct drive front hub motor for 75mm fork spacing and 8mm drop out. The battery and controller system ...Is torque sensor pedal assist system (PAS) better than motion sensor?
Generally speaking torque sensor is a more sophisticated technology which is getting a good performance and feedback on electric bikes such as those integrated with Bosch, Shimano or Yamaha ebike motor systems. Torque sensor should have an integrated ...Charger gets hot
It's Normal Give the charger space to dissipate heatController power bullet connectors are melted
Loose connectivity cause sparks which fries and melt the connector. Replace the bullet connector. Crimp properly and make sure the connector will stay fully connected.Controller getting too hot when riding long on hills
It's normal up to 70C If more, try making some ventilation. open the controller bag's second expansion zip and cut some holes for ventilation there.Motor making extra noise
It's normal when motor is loaded on hills No action Motor normal vibration is causing resonance on other bicycle components such as disk brake rotor, fenders, etc. Try dis-positioning or changing vibration properties of the part by sticking something ...System works but cannot read anything on the display Display
LCD issue Needs parts replacementSystem works but cannot change anything on the display
Keypad or display issue Needs parts replacementMotor works on and off while pedaling, but fine when using throttle PAS
magnet disk on the crank is loose or wobbling Fix it in place using epoxy or flexible heat or silicon glue. Align the disk with sensor.Power cuts out while riding and screen goes off
Battery runs out of charge Charge the battery LCD display waterproof cable connector is loose. Re-connect and check all other connectors in the line. Loose conductivity between battery and bracket Check connector pins for sparks or being loose. ...The system is on, motor is not running using pedal assist but with Throttle
PAS sensor disconnected Check wires and connections Red LED on the PAS sensor does not flash when spinning the crank forward Check magnet disk working surface Make sure magnet disk is spinning together with crank and not loose Check gap and spacing ...The system is on, motor is not running using throttle but works with pedal assist
When hitting throttle nothing changes on the screen Throttle has connection or other issues. Error info 01 shows up Check throttle positioning. It might have been stuck or rubbing grip or other handlebar stuff or Throttle is broken If no ...Next page
We're Happy to help:
Still can't find the solution?
Or
2. Connect with our agents through live chats 