System does not turn on

System does not turn on


System does not turn on Connections are not completed Do a thorough check from battery power lines to controller and all other connectors
  Battery is turned off Turn battery on using the on/off switch on the battery
  Battery is dead See if battery charge indicator LEDs light up
    Try charging the battery
    Try turning on the system when charger is plugged in
    Try turning off the battery hold 5 seconds then tun on
    Check out battery fuse
    Inspect battery for any sign of impact, moisture penetration, etc.
    Check out battery voltage right at the battery output port
    Check out battery to bracket connectivity, wipe the dirt, watch for sparks or melted connections
    Check out battery voltage at controller power input plugs
    Contact your local dealer or EbikeBC customer's service with the report of the above tests for battery repair or replacement.
  LCD display or keypad issues Check out related cables and connectors at handle bar
    Check out related cables and connectors at controller side
    Visual inspection of the display and motor controller for visible sign of damage
    Contact EbikeBC for service
  Motor controller issues Check out battery connections to controller
    Check out battery voltage at controller input plugs
    Visual check of all 
    Visual inspection of the motor controller for visible sign of damage
    Contact EbikeBC for service

    We're Happy to help:

    Still can't find the solution?

    1. Please fill up the support form at the link below:
    ​
                      
           
                                      Or
    2. Connect with our agents through live chats