Do you offer event sales or off-season discounts?
We never keep products in stock for long. As a result, we typically don’t have aged or out of fashion goods left to put on sale. On the other hand, we are keeping the sales margin as low as possible throughout the whole year to keep the best value and deals in North America, guaranteed. Contact us if you feel you need to get a better deal for a particular product.
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Still can't find the solution?
1. Please fill up the support form at the link below:
2. Connect with our agents through live chats
I can’t reach your store or dealers, what happens in the event of a problem?
Each product has enough literature and videos for owners guide, manual or trouble-shooter which have been developed based on years of products’ after sales service experience. You will have access to us for assistance much easier than a local shop: ...
Why stick to 350W – 500W once others offer 1000W, 3000W, or 6000W electric bike systems?
Besides by-law limitations for street legal maximum 500W power, there are many engineering and safety reasons behind sizing a motor power on a bicycle– no matter if this is a factory made bicycle or a retrofit conversion project. 3000W, 1500W, ...
Sales & Service Terms and Conditions
What warranty do you offer on your ebikes?
It varies by product: Most e-bikes – 1 year bike & 2 years motor/battery system EbikeBC kits – 1year free, 2nd year option 60C$ BionX kits – 3 years
Do you offer help, parts or repair service for electric bikes purchased elsewhere/ from other brands?
We will try our best to help. Technically we can replace, refurbish or repair Electric bike Li-Ion batteries of any brand. You need to share details such as Voltage, Capacity in Ah, shape and size of battery. For motor and controller issues you need ...